Refund policy

We are committed to provide great products and customer service. If for any reason you are unhappy with your purchase, simply return it to us in its original, unopened condition within 7 days and we’ll exchange the item or refund the purchase price to your original payment method. 

We can only accept returns on unopened goods or faulty goods only.

We’ll happily refund the delivery charge if the return is due to a faulty product or an error on our part. Simply send us proof of return postage and we'll add this to the refund. Please note we do not offer free returns if the product is being returned due to customer error/change of mind.

Please email info@welovepurely.com before sending your items back to arrange a return.

RETURNING ITEMS BY MAIL

Fill out the following information on the back of your invoice when you return the goods;

• State the item(s) you are returning.
• State the reason for the return.
• If the return if due to a fault of our own, please email us and we will arrange a time to collect the items.
• Please note that refunds for cancellation and/or returns will be processed in the same form of payment originally used.
• Please email info@welovepurely.com before sending your items back to arrange a return.